Privacy Policy

 

1. INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.insleyconsulting.com, including any information you may provide through our site when you purchase a product or service, sign up to our newsletter or take part in a prize draw or competition.

By providing us with your data, you warrant to us that you are over 13 years of age.

Insley Consulting is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

 

Contact Details

Our full details are:

Full name of company: Insley Consulting Ltd.

Contact: Emma Insley, Director

Email address: emma@insleyconsulting.com

Postal address: First Floor, Telecom House, 125 – 135 Preston Road, Brighton, BN1 6AF.

Telephone number: 07775 842882

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at emma@insleyconsulting.com.

 

2. WHAT DATA DO WE COLLECT ABOUT YOU

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process certain types of personal data about you as follows:

  • Identity Data may include your first name, maiden name, last name, username, title, date of birth and gender.
  • Contact Data may include your billing address, delivery address, email address and telephone numbers.
  • Transaction Data may include details about payments between us and other details of purchases made by you.
  • Technical Data may include your internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
  • Profile Data may include your purchases or orders, your interests, preferences, feedback and survey responses.
  • Usage Data may include information about how you use our website, products and services.
  • Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.

We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.

 

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

 

3. HOW WE COLLECT YOUR PERSONAL DATA

We collect data about you through a variety of different methods including:

  • Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:
    • order our products or services;
    • create an account on our site;
    • subscribe to our service or publications;
    • request resources or marketing be sent to you;
    • enter a competition, prize draw, promotion or survey; or
    • give us feedback.
  • Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies.
  • Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:
    • analytics providers such as Google based outside the EU;
    • referrals from consultancy networks (such as Management Development Network) based inside the EU; and
    • Contact data from providers of technical, payment and delivery services (such as Calendly based outside the EU).

 

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when legally permitted. The most common uses of your personal data are:

  • Where we need to perform the contract between us.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at emma@insleyconsulting.com.

 

Purposes for processing your personal data

Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.

We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at emma@insleyconsulting.com if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

 

Purpose/Activity Type of data Lawful basis for processing
To register you as a new customer (a) Identity

(b) Contact

Performance of a contract with you
To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests to recover debts owed to us

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services

To enable you to partake in a prize draw, competition or complete a survey (a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests to study how customers use our products/services, to develop them and grow our business

To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise

(b) Necessary to comply with a legal obligation

To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising (a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (a) Technical

(b) Usage

Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy
To make suggestions and recommendations to you about goods or services that may be of interest to you (a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

Necessary for our legitimate interests to develop our products/services and grow our business

 

Marketing communications 

You will receive marketing communications from us if you have:

  • requested information from us or purchased goods or services from us; or
  • if you provided us with your details when you registered for our e-newsletter, a promotion or free resources; and
  • in each case, you have not opted out of receiving that marketing.

You can ask us to stop sending you marketing messages at any time following the opt-out links on any marketing message sent to you or by emailing us at emma@insleyconsulting.com at any time.

Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

 

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at emma@insleyconsulting.com.

If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

 

5. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above:

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • Registered Associates, if they are providing services to you.
  • HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
  • Third parties if we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

 

6. INTERNATIONAL TRANSFERS

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
  • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
  • Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

Please email us at emma@insleyconsulting.com if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

 

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

8. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

 

9. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at emma@insleyconsulting.com.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

10. THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

 

11. COOKIES

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Insley Consulting uses cookies to help us identify and track visitors, their usage of our website, and their website access preferences. Insley Consulting visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our website, with the drawback that certain features of our website may not function properly without the aid of cookies.

 


testimonials

  • Emma is a hardworking tenacious professional, with the ability to tackle organisational change and internal challenges. Her leadership and project management skills are also highly effective. She is a pleasure to work alongside and I highly recommend her.

     

    Bonnie Clayton, Professional Fundraiser, Fundraising and Corporate Community Investment Consultant
  • We were delighted to work with Emma to design our fundraising strategy. Our relationship was never just a ‘bolt on’ – she was really keen to get an understanding of the overall strategy for the project, and offered helpful insights in a number of unexpected areas. Her applications for funding raised £650,000.   It was a real partnership, and one which we have valued immensely.

    James Townsend, Director, The Church of England Foundation for Educational Leadership
  • Emma Insley drove a programme of regular meetings and networking opportunities for our members (Youth Helplines).  Emma facilitated monitoring and evaluation, knowledge sharing and partnership working. Her work is reliable, of a high standard and valued by members, as evidence by their strong engagement and motivation.

    Peter Glenday, Head of Business Development, The Helplines Partnership
  • Emma Insley’s work is delivered on time, on budget and to a very high standard. Emma can pick things up quickly and works thoroughly to get results …  She is also a pleasure to work with, honest and trustworthy with a sense of humour.  I would recommend Emma Insley as a consultant who delivers.

    Una Barry MBE, Deputy Chief Executive, Depaul UK
  • Emma’s report got to the heart of the matter, with some particularly apposite recommendations. What added value also was an additional spread of recommendations broader than her brief, which was unexpected. Emma met the requirement in spades and added further benefit; the Trust was delighted with her engagement.

    Nick Kurth, Chair of Ulysses Trust
  • Emma Insley is inspirational! She left no stone unturned to produce a Fundraising Report for the Trustees of Rett UK which was comprehensive, articulate and highly practical. It was a pleasure to work with a charity consultant who has a such a wealth of experience and who is so positive and helpful. Thank you Emma!

    Lorna Jaffa, Chair, Rett UK
  • Before working with Emma it was an ongoing challenge to resist the pressures to take on new, very often unfunded, work.  Emma’s Needs Assessment report provided us with a clear evidence base and rationale for the future direction of the charity.  She investigated and distilled complex information into key priorities and recommendations that have been accepted across the organisation.  Now we think in ‘straight lines’ and can focus on delivering the strategy.

    Paul Ely, CEO, Bankside Open Spaces Trust
  • Working with Emma Insley as both a CEO and a consultant was a real pleasure. Principled, hard working, great fun and highly productive, she always helped us achieve far more than we ever thought we could.

    Andrew McKnight, Chair of Get Connected
  • Insley Consulting carried out an in-depth needs assessment for us in South Wales, with people affected by MS. The report was well structured, thorough and highlighted some really key issues for us to explore further. Emma and Lori were excellent at keeping us informed of their progress, sensitive to the subject matter and responsive to our requests. They delivered on time and to a high standard and even managed to accommodate some last minute changes from us.

    Lucy Lloyd-Scott, Head of Quality and Innovation, MS Society
  • Emma Insley evaluated a large voluntary sector capacity building project in Tower Hamlets. Emma quickly grasped the complex project, created a robust approach to the evaluation and executed it without a hitch. She was thorough without being regimented and affable whilst attentive to detail.

    Toks Majek-Akisanya, Chief Executive at CIDA (Cultural Industries Development Agency)
  • The fundraising audit came at a time when the organisation was on its knees.  When I joined as CEO, I used Insley Consulting’s report to quickly pull out what needed to change and made immediate improvements. Now, Rett UK is more donor centric, which has enabled us to re-engage relationships with our supporters and grow income by 55% within 18-months.

    Becky Jenner, CEO, Rett UK
  • I’m very happy to recommend Emma Insley. Very professional, thorough and dependable.

    Jane Powell, Campaign Against Living Miserably
  • The quality of Emma Insley’s professionalism, insight and communications was truly exceptional throughout.

    Christoph Warrack, Open Cinema
  • Emma Insley brings passion and enthusiasm to her work but this is matched by professionalism and clear thinking. She is completely reliable and I would have no hesitation in using her services again.

    Paul Marriott, Chief Executive of Depaul UK
  • The training was really helpful.  I thought I already knew enough about meetings but I actually learnt loads.  Thank you!

    Sarah Mangan, Finance Manager, Bankside Open Spaces Trust
  • I love it [the evaluation report]. I use it all the time. Just wanted to drop you to message to say how fantastic I think it is and how helpful it is on a fundraising level, its really clear and easy to read. I often translate things before sending them onto funders but I just send the Staying Safe report straight out 🙂

    Laura Warner, Fundraiser, Depaul UK
  • Emma raised £50,000 from one bid to Veolia Trust – we’re now about to start construction on a new skatepark in Gosport thanks to Emma’s fundraising support.  Emma was a pleasure to work with and I highly recommend her services.

    Stevyn Ricketts DMS, Head of Streetscene, Gosport Borough Council
  • Insley Consulting’s review of our Homes from Home nailed exactly what the service is, and gave it a new emphasis. The report really brought home the core value of the service in a convincing way.

    Helen McShane Assistant Director of Services – Strategy and Major Projects, CLIC Sargent
  • Aided by Emma Insley’s calm and direct approach, I now have a clear set of goals and timeline objectives, enabled by her wonderfully patient tuition on everything relevant, from strategy and legislation, to marketing and fundraising.

    David Wheeler, Psychotherapist, David Wheeler Therapy
  • Insley Consulting did a Needs Assessment and Evaluation of our young people’s social care service.  It’s important to CLIC Sargent that everything we do is grounded in evidence.  Emma and Lori provided some excellent qualitative data and, as independent evaluators, were able to bring valuable insights that we would not have been able to gather ourselves. They have a real passion for what they do.
    Rachel Tappenden, Head of Services: Quality & Projects, CLIC Sargent
  • Emma Insley’s evaulation report, infographic and prezi were all extremely well received, demonstrated BOST’s professionalism, and helped very clearly to show the value of the project. The infographic in particular was welcomed and very useful to give a snapshot of the value of the project and open up discussion about the benefits of urban food growing.

    Chief Executive, Bankside Open Spaces Trust
  • Insley Consulting’s work on our application to Heritage Lottery Fund and other fundraising bids was invaluable and raised £94,400. Emma is a good critical friend, and I highly recommend her services.

    Sue Morgan, CEO, Wandle Valley Regional Park Trust
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